Cancellation & Refunds
At IndyaGenius, every order is carefully reviewed and processed to ensure the highest standards of quality and customer satisfaction. Please read this Cancellation & Refund Policy carefully before placing your order.
By placing an order through our Website, you agree to the terms of this Cancellation & Refund Policy.
ORDER CANCELLATION
Orders may be cancelled within 24 hours of successful order placement, provided they have not entered processing, packaging, dispatch, customization, or shipment.
Once an order has entered processing or has been dispatched, cancellation requests cannot be accepted.
IndyaGenius reserves the right to approve or decline cancellation requests depending on the processing status of the order.
REFUND ELIGIBILITY
Refunds may be approved only under the following circumstances:
- An order is successfully cancelled before processing begins.
- A product is unavailable after payment has been received.
- A refund is approved following verification of a damaged, defective, or incorrect product.
- Any other situation where IndyaGenius determines that a refund is appropriate in accordance with this policy.
NON-REFUNDABLE ORDERS
Refunds will generally not be provided for:
- Customized or personalised products.
- Made-to-measure garments.
- Altered products.
- Sale or discounted merchandise.
- Jewellery, handbags, potlis, footwear, and accessories.
- Gift cards or promotional vouchers.
- Orders cancelled after processing or dispatch.
- Products returned in used, damaged, washed, altered, or incomplete condition.
REFUND PROCESS
Once a refund request has been approved, the refund will be initiated to the original payment method used during the purchase.
Refunds are generally processed within 5 to 7 business days. However, the actual time required for the amount to reflect in your account depends on your bank, card issuer, or payment service provider.
If payment was made using multiple payment methods, refunds will be processed according to the original payment transaction wherever possible.
INTERNATIONAL ORDERS
International orders are generally not eligible for refunds except where a refund is approved for a damaged, defective, or incorrect product after verification.
Shipping charges, customs duties, import taxes, currency conversion fees, and other government-imposed charges are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing support@indyagenius.in.
Your request should include:
- Your order number.
- Clear photographs of the product.
- Photographs of the shipping package (where applicable).
After verification, we may offer a replacement, exchange, repair, or refund depending on the nature of the issue.
FAILED OR DUPLICATE PAYMENTS
If your payment is deducted but your order is not successfully placed, or if you are charged more than once for the same order, please contact our customer support team.
After verification, the excess amount will be refunded to the original payment method.
ORDER MODIFICATIONS
Requests to modify shipping address, contact details, product size, colour, or other order information can only be accommodated before the order enters processing.
Once production or dispatch has begun, modifications may not be possible.
IMPORTANT NOTES
- All refund requests are subject to verification and approval by IndyaGenius.
- Refunds are processed only through the original payment method used during purchase.
- IndyaGenius reserves the right to refuse refund requests that do not comply with this policy.
- This Cancellation & Refund Policy should be read together with our Returns & Exchanges Policy, Shipping & Delivery Policy, Privacy Policy, and Terms & Conditions.
CONTACT US
If you have any questions regarding cancellations or refunds, please contact us:
IndyaGenius
Email: support@indyagenius.in
EFFECTIVE DATE
Effective Date: 03 July 2026