Privacy Policy

INTRODUCTION

The website https://indyagenius.in (“Website”) is operated under the brand name IndyaGenius and provides customers with access to products, online ordering, payment, shipping, and related customer support services.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you visit our Website, create an account, place an order, make a payment, or communicate with us.

We collect and use personal information only for legitimate business purposes, including processing orders, completing payments, arranging delivery, providing customer support, maintaining website functionality, preventing fraudulent transactions, and complying with applicable laws and regulations.

For any questions or concerns regarding this Privacy Policy, please contact us at support@indyagenius.in.

APPLICABILITY

This Privacy Policy applies whenever you:

Browse or access our Website.
Create an account.
Place an order.
Contact our customer support team.
Subscribe to newsletters or promotional communications.
Use any products, services, or features available on our Website.

This Privacy Policy does not apply to third-party websites or services that are not owned or controlled by IndyaGenius.

INFORMATION WE COLLECT

Non-Personal Information

We may automatically collect certain technical information including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of access
Website usage statistics

This information helps us improve our Website’s performance, functionality, and user experience.

Personal Information

When you create an account, place an order, make a payment, contact us, or otherwise interact with our Website, we may collect and retain information such as:

Full name
Email address
Mobile or phone number
Billing address
Shipping or delivery address
Account information
Product and order details
Order ID and order date
Transaction ID or payment reference number
Payment status and transaction amount
Communication and customer support records
Information submitted through contact, enquiry, or other website forms

Payment transactions are processed through third-party payment service providers. IndyaGenius does not store complete debit card, credit card, UPI, or net-banking credentials on its own servers. Payment information may be processed directly by the applicable payment gateway in accordance with its own privacy policy and security practices.

HOW WE USE YOUR INFORMATION

Your information may be used to:

Process and fulfill your orders.
Deliver purchased products.
Provide customer support.
Send order confirmations and shipping updates.
Improve our Website and services.
Respond to your inquiries.
Prevent fraud and enhance security.
Comply with applicable legal obligations.

SHARING OF INFORMATION

We do not sell, rent, or commercially trade your personal information.

We may share limited information with service providers when necessary to operate our Website, process orders, receive payments, and provide our services. These service providers may include:

Payment service providers, including Cashfree, for processing and verifying online payments.
Shipping, courier, and logistics partners for delivering customer orders.
Website hosting, security, maintenance, and technical service providers for operating and maintaining our Website.
Accounting, legal, or compliance professionals where necessary for legitimate business purposes.
Government authorities, courts, law-enforcement agencies, or other authorities where disclosure is required by applicable law.

The information shared will be limited to what is reasonably necessary for the relevant purpose. We do not sell customer information to third parties for advertising or marketing purposes.

COOKIES & TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to support essential website functions, remember user preferences, maintain shopping and account functionality, improve website performance, and understand how visitors interact with our Website.

Cookies may be used to maintain shopping cart information, support account and login functionality, remember preferences, and assist with website analytics and performance.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the Website, including shopping cart, account, checkout, or other website features.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

We recommend that users maintain the confidentiality of their account credentials and immediately notify us of any unauthorized use.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, it is securely deleted or anonymized.

YOUR RIGHTS

Subject to applicable laws, you may request to:

Access your personal information.
Correct inaccurate information.
Update your information.
Request deletion of your information where legally permissible.
Withdraw consent for certain processing activities.

To exercise these rights, please contact us at support@indyagenius.in.

INTERNATIONAL USERS

IndyaGenius may receive orders and website visitors from outside India.

Where personal information is processed in connection with an international order or service, that information may be processed in India and may also be shared with payment, shipping, logistics, technology, or other service providers involved in fulfilling the transaction.

By using the Website and providing your information, you acknowledge that your information may be processed in India and in other locations where our service providers operate, subject to applicable legal requirements.

THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any external websites you visit.

COMMUNICATION PREFERENCES

You may opt out of promotional communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Important transactional communications relating to your orders or account may still be sent.

CHILDREN’S PRIVACY

Our Website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

APPLICABLE LAW & JURISDICTION

This Privacy Policy shall be governed by the laws of India.

Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh.

GRIEVANCE REDRESSAL

If you have any questions, concerns, or complaints regarding this Privacy Policy or the collection or handling of your personal information, you may contact us using the details below:

Grievance Officer
IndyaGenius
Email: support@indyagenius.in

We will review and respond to privacy-related requests within a reasonable period, subject to the nature of the request and applicable legal requirements.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or services.

Any updates will be published on this page with the revised effective date. Continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.

EFFECTIVE DATE

Effective Date: 03 July 2026